Are tutoring services available?
Who helps my student choose classes?
How does my student access course materials and forms?
What are my student’s grades?
My student wants to drop or withdraw from a class, what should s/he do?
When are final grades issued?
How will I know if my student is on track to graduate in four years?
Is it okay that my student has not yet chosen a major?
Who can help my student improve study skills, choose a major, or manage time?
Who is my student’s Class Dean?
When do I make payments? Are there payment plans?
What expenses are covered in these payments?
What are my payment options?
Where do I mail my payment?
How will I be billed?
What happens if I default on a payment?
What happens if I overpay?
How do I access my 1098-T tax form?
What are my meal plan options?
What happens if I don’t take a ‘full-time’ class load (12-18 semester hours)?
How am I paid for my work study job?
How do I apply my private or ‘outside’ scholarship money?
Where can I find help with short-term student health insurance?
What are my student’s meal options? Can our family eat on campus when we visit?
What health services are available to students?
What counseling resources are available to my student?
Why must my student live on campus?
Where is the cool place to live on campus?
How does the housing process work?
What comes in the rooms?
Can my student have a pet in his/her room or house?
How does my student choose his/her roommate?
Where can my student park his/her car? Where can I park when I come to visit?
What shouldn’t my student bring to campus?
What do we do about roommate conflicts?
What is residence hall life like?
My student has a question about housing and/or roommates. Who should s/he contact?
Is there a security officer on call 24 hours a day?
What is the college alcohol policy?
What happens if my student violates campus policy?
812 University St.
Pella, Iowa 50219