Computer Help Center
Did You Know?
 

Name Change for Information Technology Services

In December 2004, the department, Central College Computing Services, was renamed to Information Technology Services, or IT Services for short. The new name encompasses the many areas of technology serviced within the department.

 

Peer-to-Peer File Sharing Policy
updated June 9, 2004

When college personnel receive notices from copyright owners identifying computers on Central College networks that are illegally sharing copyrighted materials, Information Technology Services will cooperate with the copyright owner by:

  • determining who owns the computer named in the complaint

  • working with the computer owner to end the illegal file-sharing activity

  • removing the offending computer from Central’s networks if other corrective actions have been ineffective.

Gratuitous sharing of copyrighted music has serious legal consequences. Fines for violating copyright can be up to $150,000 for each separate act of willful infringement. The Recording Industry Association of America (RIAA) regularly brings lawsuits against individuals who use Internet file sharing services to share copyrighted music.

Downloading copyrighted media such as music, movies, images, video games or software without the permission of the copyright holder is a violation of copyright law. Some on campus may have knowingly or unknowingly made files on their computers available for sharing by installing software from Kazaa or other services. It is your responsibility to know how your computer is configured and to take the necessary steps to prevent illegal activity. Central College cannot protect you from legal action arising from copyright infringement which occurs through your actions or inaction.

Educational communities value the creation of intellectual property in its various forms; our actions must respect the intellectual property of others.

 

Help Across Campus

The Computer Help Center was established in 1999 to help students with their computers. In the beginning, the plan was to visit student's rooms only to install Ethernet cards. With the evolution of the PC, and Windows operating systems, we now install very few Ethernet cards. The good news, is that the Help Center now works on far more complex, and time consuming computer issues. Because these issues require more time, and resources than may be found in most student's rooms, we've asked students to bring their computers into the Help Center.

In the Fall 2004 semester, as the student traffic in the Computer Help Center slowed down, an initiative was undertaken to return to student room visits.  This service would use student workers from the Help Center, and place them in a residence hall for several hours a week with the intent of fixing minor* computer problems. With that thought in mind, contact was made to each student in several residence halls. By the end of the fall semester, we made contact with students in the following residence halls:

  • Scholte

  • Graham

  • Gaass

  • Prins

  • Boardwalk

  • German House

  • Ketchum

In the Spring 2005 semester, contact will be made with the remainder of residence halls.

Of course, we are still working on computers in the Help Center, but have found that for minor issues, we have the time and the man power to visit student's rooms.

*minor computer problems - If we find when visiting a student's room, that resolution of issues will require more than 20 - 30 minutes, or if we need resources found in the Help Center, a recommendation will be made to the student to bring the computer into the Help Center.

 

Student Technology Assistants

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Date Updated 01/04/2005