Centralized Management of College Owned Employee Computers
IT Services Policies and Practices
updated September 2, 2005
Situation	Examples	Notification Before	Indication During	Notification After	If restart is required…
1.  installing OS security patches	MS05-039 security bulletins from August 9, 2005	none	none, other than possible disk chatter and slower computer performance	mass e-mail reporting action(s) taken	will ask users to restart their own computers
2.  installing OS service packs (major updates)	upgrade Windows XP from SP1 to SP2	advance e-mail to specific user	none, other than possible disk chatter and slower computer performance	confirmation e-mail to specific user	will ask user to restart their own computer
3.  installing OS upgrades	upgrade from Windows 2000 to Windows XP	(this function not currently performed with centralized management)
4.  installing or updating application software	install a new version of Mathematica as a packaged kit; install an updated SPSS license key	advance e-mail to specific user; arrange a mutually agreeable time	none, other than possible disk chatter and slower computer performance	none	will perform upgrade at a mutually agreeable time; will restart computer as needed
5.  inventory reports	obtain information from each PC concerning hardware configuration and software installed	none	none	none	not applicable
6.  remote configuration	change computer name, change network address and settings	none	none	none	will restart computer as needed after closing applications
7.  remote start *	remotely start a computer that is turned off so other functions can proceed	none	computer starts without user intervention	none; computer may be left running or may be shut down again	will restart computer as needed
8.  remote control *	see user's screen and control mouse/keyboard for user support; see if it is safe to restart computer; install application software that requires responses during installation	connection request will appear on screen prior to connection; if user does not decline within 1 minute, connection will proceed **	if user is logged in and phone contact is not underway, a chat window will be opened on the user screen to attempt to communicate before work proceeds	none	will restart computer as needed after closing applications
*  - Used to augment situations 1-6.  These rules supercede those of other rows.
** - If your screen is locked (with Ctrl-Alt-Del | Lock Computer), we will not proceed with remote control.
If no one is logged into the computer, we will proceed with remote control.